This policy explains how OTOECOM collects, uses, stores, retains, deletes and protects seller data, customer PII, order data, reports, credentials, authorization data and marketplace information while providing ecommerce services for Amazon, Flipkart, Meesho and other online selling portals.
This policy applies when OTOECOM provides ecommerce services such as account management, cataloging, listing optimization, A+ content, advertising optimization, seller training, reporting, marketplace onboarding, order support and operational assistance.
OTOECOM does not collect every category in every engagement. Data is collected only when it is required for the agreed marketplace service.
Used to communicate, onboard, provide support, create reports and manage service delivery.
Used only for order handling, shipment support, returns, customer support, issue investigation or marketplace operations.
Used only for approved account management, API integration, catalog, advertising, reporting or training work.
Used for listing creation, cataloging, keyword optimization, images, A+ content, variation setup and suppression fixes.
Used for account review, performance improvement, PPC optimization, inventory planning and growth reporting.
Used to manage tasks, resolve marketplace cases, create SOPs, track issues and improve seller operations.
OTOECOM keeps data only for the period required to provide services, meet marketplace requirements, comply with law, resolve disputes, maintain security, or support legitimate business records.
If multiple retention rules apply to the same data, OTOECOM follows the stricter marketplace requirement unless a longer retention period is legally required. Data that is no longer needed is deleted, anonymized, redacted or securely archived with restricted access.
OTOECOM treats Amazon data according to Amazon data protection, acceptable use, security and role-access requirements. Amazon customer PII is collected only for approved business purposes such as order processing, support, tax, return, refund, shipping, fraud prevention or permitted marketplace operations.
Flipkart seller data may include product catalog, order details, customer shipment details, return data, payment reports, inventory and advertising reports. OTOECOM uses this data only to provide catalog, account management, order support, ads, training or operational services requested by the seller.
Meesho seller data may include catalog listings, SKU information, order and return data, logistics data, payments, penalties, inventory and customer delivery information. OTOECOM processes this data only for approved seller services.
For other seller portals, D2C stores, Shopify, WooCommerce, logistics tools, ad platforms and analytics tools, OTOECOM applies data minimization, least-privilege access and purpose limitation.
OTOECOM applies administrative, technical and operational controls to reduce unauthorized access, disclosure, loss, misuse or retention of marketplace data.
Data is stored and transmitted using secure systems. Sensitive data is protected using encryption, secure transfer methods and access-controlled storage where applicable.
Only authorized personnel with a business need can access seller data, buyer PII, reports or marketplace accounts. Access is reviewed and removed when no longer required.
Data is classified by sensitivity such as customer PII, seller PII, credentials, operational reports or non-PII catalog data so the correct retention and access controls are applied.
Access logs, security logs and audit records are maintained to support monitoring, investigation, incident response, compliance validation and misuse detection.
Master passwords, OTPs and personal login sessions are not requested. Where integrations or tokens are required, access is limited, protected, rotated or revoked when no longer needed.
Data that reaches the end of its retention period is deleted, anonymized, redacted or securely archived according to the data type and legal requirement.
Suspected data incidents are investigated, contained, documented and escalated. Marketplace partners and affected parties are notified where required by policy or law.
Reports and exports containing PII are minimized, access-controlled, shared only with authorized recipients and deleted or redacted when the service purpose ends.
OTOECOM responds to privacy and data-retention requests after verifying the requester's identity and authority over the relevant seller account or data.
Seller may request data access, correction, deletion, export, retention clarification, access removal or permission revocation through the OTOECOM contact page or WhatsApp support channel.
OTOECOM verifies that the requester is the seller account owner, authorized contact, authorized employee, or authorized representative before disclosing or deleting data.
Valid requests are processed within a reasonable period, normally within 30 days unless legal, marketplace, security or technical constraints require additional time.
Once completed, OTOECOM confirms whether the data was deleted, redacted, corrected, anonymized, exported, retained due to legal requirement, or scheduled for backup-cycle deletion.
Marketplace data is used only for approved seller services. OTOECOM does not use seller or customer information in ways that violate marketplace requirements or the seller's trust.
Customer PII, buyer information, shipping information and order details are not sold, rented, transferred, traded or used for unrelated third-party marketing.
OTOECOM does not contact marketplace customers outside the approved marketplace communication or seller-support purpose.
OTOECOM does not ask sellers to share master passwords, OTPs, personal login sessions or unrestricted administrator credentials.
Customer PII is not retained indefinitely. PII is deleted, redacted, anonymized or restricted according to the retention schedule and legal requirements.
Contact OTOECOM with your seller account name, marketplace, request type and authorized contact details. We will verify the request and respond according to this policy.