Refund & Cancellation Policy
General information
This Refund & Cancellation Policy explains how refunds, returns, and cancellations work for purchases made on www.otoecom.com . We sell digital products (online courses, downloadable resources) and professional services (Amazon, Flipkart, Meesho account management). Please read this carefully before you buy.
Digital products – strict no-refund policy
Our digital items are delivered instantly or give immediate access after payment. Because the value is received at once, we do not offer refunds.
- No refunds for online courses, digital downloads, templates, recordings, or any other digital product once payment is completed.
- Please think twice before you buy. Read product details, curriculum, and FAQs to make sure it fits your needs.
- If you need help understanding a product before purchase, contact us and we will guide you.
Why: Digital goods cannot be “returned,” and access cannot be taken back once delivered.
Services – non-refundable retainers
For account management services (Amazon, Flipkart, Meesho), payments act as a retainer/booking fee.
- Service fees and retainers are non-refundable.
- Work starts after payment and onboarding; once started, there are no cancellations and no refunds.
- If we ever offer monthly plans, cancellation will stop the next billing cycle only; no pro-rated refunds for the current month.
Rare exceptions (Billing errors only)
We only consider a refund/credit in billing-error scenarios:
- Duplicate payment (charged twice for the same order).
- Accidental overcharge due to gateway error.
- Unauthorized transaction proven as fraud by the gateway/bank.
How to claim (For billing errors only):
- Email: hello@otoecom.com within 7 days of the transaction.
- Include order ID, payment proof/screenshot, and a short description.
- After verification, we will reverse or credit the extra charge. Bank timelines may take 5–7 business days.
Access & delivery issues (Not a refund)
If you paid but did not receive access (login link, course dashboard, or email):
- Check your Spam/Promotions folder.
- Ensure you entered the correct email at checkout.
- If still not received, Email:hello@otoecom.com within 24 hours—we will re-send access.
- Restoring access is a support fix, not a refund.
Chargebacks & disputes
We’re happy to help—please contact us before raising a dispute.
- Unjustified chargebacks may lead to account suspension and removal of access to future updates.
- We provide the payment gateway and course-access logs to the bank if a dispute is raised.
This ensures that your data rights are respected regardless of your location.
Compliance
- India: This policy follows common practices for digital content and services.
- EU (GDPR/Right of Withdrawal): The 14-day withdrawal right does not apply once you access/stream/download the digital content or once we start the service with your consent.
- US (including CCPA transparency): We disclose this no-refund rule clearly for digital goods and non-refundable services.
What this policy does not cover
- No refunds for: change of mind, personal schedule issues, insufficient results, missed live classes, or not using the product after purchase.
- No returns or exchanges for digital goods.
- No partial refunds once service work has started.
Contact Us
Questions or billing-error claims? We’re here to help.